Shipping policy

We process and ship orders as quickly as possible to help ensure they arrive in good condition.

• Orders are processed during business days from Sunday to Thursday.
• Delivery within Saudi Arabia usually takes 2 to 5 business days and may vary by city and shipping carrier.
• International delivery usually takes 5 to 10 business days depending on the country and logistics procedures.
• Shipping fees are calculated at checkout, and free-shipping offers may be available depending on the campaign or order value.
• A tracking number is provided after shipment whenever it is available from the carrier.
• Delays outside the store's control may occur due to carriers or logistics conditions, and the shipment is followed up until delivery.

For shipping inquiries, contact us via WhatsApp +966500518514 or email support@elaofficialsa.com.